Return Policy

Return & Exchange Policy

We take pride in the quality of our wigs. However, if you are unsatisfied with your purchase, we offer store credit for eligible returns.

• Return Window: Returns are accepted within 14 days of receiving your order. After this period, we cannot accept returns.

• Condition of Return: Wigs must be unused, unaltered, unwashed, and in original packaging with all tags attached to qualify for a return.

• No Refunds: We do not offer refunds. Approved returns will receive store credit only.

• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure the return is received.

• Exchange Policy: If you wish to exchange an item, you may do so by returning it for store credit and placing a new order.

To initiate a return, please contact our support team at herroyaltresseshelp@gmail.com with your order number and reason for return.